1ax's Terms and Conditions

1General Terms & Conditions

These terms and conditions (hereinafter referred to as the "Terms") form a legally binding agreement between the 1ax online gaming platform and all of its users. By registering or playing on this platform, you agree to all of these Terms. 1ax reserves the right to modify these Terms at any time. We will notify you of any changes by email.

2Account Register

The following requirements must be met to open an account with 1ax:

• You must be 18 years of age or older.
• All information you provide must be complete, accurate, and truthful.
• Only one account is permitted per person.
• You may not open an account on behalf of a friend or family member.
• Online gaming must be legal in your country.
• Previously banned 1ax accounts cannot be re-registered.

You will set a strong password when you register. If anyone else gains access to this password, your account may be compromised. It is your responsibility to keep your password secure.

3Deposit & Payment

To play games on 1ax, you will need to make a deposit first. We accept the following payment methods:

• Mobile Banking: Deposits can be made using all major mobile banking services.
• Bank Transfer: Funds can be sent directly from a bank account.
• Digital Wallet: Deposits can be made using a variety of digital payment platforms.

The minimum deposit amount is BDT 100 and the maximum is BDT 500,000. Deposits are generally processed instantly. If you experience any issues, please contact our support team.

4Withdrawals & Payouts

You may withdraw from your account balance at any time. The following conditions apply to withdrawals:

• The minimum withdrawal amount is BDT 200 and the maximum is BDT 300,000.
• Your account must be fully verified.
• A government-issued ID and any other required documents must be provided for verification.
• The wagering requirements attached to the bonus must be fulfilled.
• Withdrawal requests are typically processed within 24 hours.
• In certain cases, the verification process may take longer than usual.

Withdrawals must be made to the same payment method used at the time of deposit. Withdrawing to a different method is not permitted.

5Bonuses & Promotions

1ax offers a variety of bonuses and promotional offers. The following conditions apply to claiming these bonuses:

• Welcome Bonus: New players receive a welcome bonus on their first deposit.
• Wagering Requirements: Winnings earned using a bonus must be wagered a set number of times before a withdrawal can be made.
• Bonus Validity: Bonuses are generally valid for 30 days.
• Exchange Rate: Each bonus has a specific exchange rate that varies by campaign.
• Play Limits: Some bonuses do not apply to certain games.

6Gaming Rules

1ax offers a wide range of games including slots, fish games, bingo, and more. Each game has its own rules:

• All games are governed by an RNG (Random Number Generator).
• The outcome of every game is entirely random and not predetermined.
• Players may not exploit game rules to gain an unfair advantage.
• Any winnings obtained by exploiting bugs or technical errors will be forfeited.
• Accounts found to exhibit suspicious gameplay patterns will be subject to a full investigation.

1ax undergoes regular third-party audits to ensure fairness and transparency across all games.

7Prohibited Activities

The following activities are strictly prohibited on 1ax and will result in permanent account suspension:

• Multi-Account: Having more than one account per person is strictly prohibited.
• Bonus Abuse: Attempting to claim bonuses across multiple accounts.
• False Information: Providing false information during registration.
• Fraud: Any form of fraudulent transaction.
• Bots or Software: Using automated tools or bots to play.
• Game Signals: Sharing game information with other players.
• Hiding your location: Using a VPN or proxy to spoof your location.
• Harassment: Harassing staff or other players.

8Account Closure & Termination

You may request to close your account at any time. Please follow the steps below to close your account:

• Contact the support team via live chat.
• The support team will verify your identity.
• State the reason for closing your account.
• Once a closure request is approved, the account will be closed within 24 hours.

Grounds for account termination by 1ax include:

• Violation of terms and conditions.
• Suspected prohibited activity or fraud.
• Accounts with no activity over an extended period will be considered inactive.
• Failure to pass age verification.

9Responsible Gaming

1ax takes Responsible Gaming seriously. We believe gaming should be a form of entertainment, not an addiction. To support that, we offer the following:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: Set your maximum loss limit.
• Session Time: Set a maximum playtime limit per session.
• Self-Exclusion: Temporarily suspend your account automatically for a set period.
• Break: Take a break and come back when you're ready.

If you are concerned about gaming addiction, please reach out to our support team. We offer free advice and assistance.

10Privacy Policy

Your privacy is our priority. 1ax collects the following information from you:

• Full name, phone number, and email address.
• Financial information and bank account details.
• A copy of your government-issued ID along with a photo.
• Browsing history and in-game behavior.
• IP address and device information.

We use this information solely for the following purposes:

• Account Verification and Security.
• Compliance with legal and regulatory requirements.
• Fraud and crime detection.
• Customer service improvement.
• Sending promotions and updates (with your consent).

11Dispute Resolution

We are committed to resolving any disputes or issues that arise. The dispute resolution process is as follows:

• Step One: Reach our support team via live chat.
• Step Two: Submit a detailed complaint by email with all relevant information.
• Step Three: We will send an initial response within 7 days.
• Step Four: A full investigation may take between 14 and 21 days.
• Final Resolution: We will provide a written resolution.

If you are not satisfied with our resolution, you may escalate your complaint to the relevant local gaming supervisory body.

12Changes to Terms & Termination

1ax reserves the right to update these terms and conditions at any time. Changes will be communicated in the following ways:

• A notice will be posted on our website.
• A notification will be sent to your registered email address.
• A pop-up notification will be displayed in the app.

At least 30 days' notice will be given before any changes take effect. If you do not agree to the updated terms, you may close your account.